Why did you start Indie Tarot?
Indie Tarot is a passion project started to fill the gap created when Beth at Little Red Tarot announced she would no longer serve the EU. About 30 minutes after her announcement went out, I saw it and knew that I wanted to do something.
Indie Tarot is an intersection of multiple areas of personal passion:
- Personal & Spiritual growth
- Queer Art
- Queer, trans and BIPOC activism
Independently produced tarot decks are costly to acquire as an individual collector in the EU. In particular if you order from multiple artists. We hope that as our shop celebrates these artists, awareness of them increases while making their work more accessible to EU customers.
Why do you focus on queer, trans, and BIPOC creatives?
See our post here.
Where do you ship?
What are your shipping times and carriers?
We ship products a minimum of 2x per week. We use Postnl, DHL and DPD depending on regional availability. Due to COVID-19, there have been many delays with postal and delivery services. This makes it impossible for us to guarantee delivery times.
Can I return an item?
We are unable to accept returns of purchased products. Please shop thoughtfully and feel free to ask any questions you might have prior to making your purchase.
What if my item is damaged?
In case of a defective or damaged product, please contact us within 7 days with a description and photos of the problem. Normally, a replacement card or product will be sent to you free of charge.
What if I don't receive my item?
When your order is shipped, you will receive a tracking number via the email address that you provide. If your tracking number shows that your order has been delivered and yet you have not received it, please contact us within 7 days of the "delivery" so that we can work with the shipping company to find your shipment.
What if my item is 'missing'?
You are sent your tracking information via the email address that you provide with your order. Often, missing packages are awaiting pick up at a local depot. If you do not collect your package from a local depot and it is returned to us, you are responsible to pay for re-shipping your item. We do not issue refunds or replacements in this case.
What if my item is 'returned to sender'?
Shipping labels are printed directly from the shipping address that you provide with your order. If your order is returned to us because it is undeliverable because of an address error, it is your responsibility. We do not issue refunds in this instance. When we receive the item, we will be in contact with you to arrange shipping the item again. You will need to confirm a shipping address and pay the amount for shipping the item again before it is re-shipped.
If your item is returned to us because you have not collected it from your local depot, it is your responsibility. We will be in contact with you to arrange payment for re-shipping your order.
How do pre-orders work?
If your order contains pre-ordered items and items in stock, the full order will not ship until all items are in stock. If you would like to receive the in stock items as soon as possible, please place your pre-order separately.
Make sure to sign up for our newsletter and follow us on Instagram to stay up to date with the latest additions and updates.
Can I cancel an order?
If your order hasn't shipped yet, you can cancel it by contacting us and we'll be happy to refund you. Please include your name, order details and if possible the order number.
If your order has shipped. Please contact us. You will be requested to return the items to the store. Once the items are received, you will be reimbursed for the cost of the items, but you are responsible for all shipping costs.
Indie Tarot commits to donating a 5% of all proceeds to organisations supporting queer, trans and BIPOC people. We currently partner with Trans United who has a trans run health clinic in the Netherlands and specifically focus on:
- Sexwork and decriminalization of sexwork
- Trans specific healthcare with policy advise and lobby around implementation of WHO ICD 11 on gender incongruency
- HIV activism centered around trans bpoc perspectives and narratives, HIV activism on inclusivity of gender non conforming and non binary and trans men.
Over time, we hope to expand our support to other trans and BIPOC run organisations.
Do you buy used decks?
We don't currently buy or sell used decks in our shop. Have a deck that you really don't connect with or would like to donate for some other reason? We will arrange gift packs for local non-profits which support queer, trans and BIPOC people. You are welcome to send it to us and we will work to ensure it ends up going to a good cause.